I typically use my mother (who loves birds, however probably not planes) to assist information what we cowl on AirlineReporter. Sometimes if she mentions “Hey did you see this story about an airline?” we have now a pleasant dialog about it, however that usually means it has been effectively coated and except we have now a novel opinion, we transfer on. So, it feels particular when my mother brings up a narrative she noticed, and I’ve just a few ideas so as to add.
In the event you missed it, Frontier Airways has opted to ditch their buyer care name middle, whereas nonetheless offering on-line help – all within the identify of bringing down prices. Until you’re new to following the airline biz, we have now seen this type of factor just a few instances now. An airline declares some change to “lower your expenses to cross right down to passengers.” Many media shops cowl it with the tone, “right here is an airline trying to screw you over once more.” Passengers, some who by no means have flown the airline, will stream to social media with the tone “HOW DARE YOU SCREW ME OVER AIRLINE, I WILL NEVER, EVER FLY YOU AGAIN!!!”
Although I’ve come to roll my eyes with this type of rinse and repeat narrative, I made a decision that I needed to dig a bit deeper on this one. Why does this preserve taking place? Who’s accountable? Is it the “evil” airways and their greed? Or is it one thing a lot nearer to residence? Spoiler: I discovered solutions!
Throughout my in depth analysis I got here throughout an article printed some time in the past that basically hits the nail on the pinnacle. Go forward, take your time to view it (don’t fear, it’s principally photos), come again and skim just a few extra of my ideas, then please share yours within the feedback. I acquired all day.
In the event you haven’t picked up a little bit of sarcasm (my mother says I keep in mind her of Andy Rooney at instances), it’s there. Is it entertaining for me to poke enjoyable at how a lot consideration these tales can get? Completely. Do my emotions change a bit when I’m a passenger and a ULCC strands me? Yup. However when these kinds of issues occur to me, I take a breath and keep in mind my very own shaggy dog story (100% true). I knew the chance of flying the airline and I misplaced the gamble.
