A LoyaltyLobby reader despatched us a query about Honors Gold members’ entry to Govt Lounge when their upgraded room is on the manager flooring.
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You may entry Hiton’s web page for lodge advantages right here.
READ MORE: Hilton Honors Price & Bonus Factors Provides
Reader’s Query:
I stayed on the Hilton in Evian-les-Bains from the 4th till the seventh of July as gold member.
I booked a King Room and nothing was talked about about an improve, so I obtained a king room, which was very spacious and handy.
The room was positioned on the manager flooring and there was an govt lounge, though I didn’t obtain entry.
The reason on the reception was that I needed to be upgraded to an govt room to have acces to the manager lounge. The app mentions nevertheless:
My room nr was REMOVED, and on the room quantity on the door was additionally talked about “govt”:
Yesterday night I arrived on the Hilton in Strasbourg, the place I’m staying from 7/7 till 9/7 (2 nights). I obtained an improve to an govt room, nr REMOVED.
However right here as nicely, no entry to the manager lounge, except I pay 40€ per day.
Right here as nicely, within the app the “advantages” point out the identical phrases and circumstances as above.
What’s your expertise / opinion? Is that this right? Am I lacking some data? Are there small letters I didn’t discover?
I needed to open Hilton’s web page for Lodge Advantages, and it does clearly state:
What’s the coverage for Govt Flooring Lounge Entry?
The next coverage applies in any respect Conrad® Inns & Resorts, Curio – A Assortment by Hilton, Hilton Inns & Resorts, and DoubleTree by Hilton™ accommodations which have Govt Flooring Lounges. Excludes the Sakura Membership at Conrad Washington, D.C.
In case you are an Hilton Honors visitor with Gold standing, you and as much as one further registered visitor in the identical room will likely be granted complimentary entry to the Govt Flooring Lounge provided that you obtain a room improve to the Govt Flooring or an improve to a room kind that confers Govt Flooring Lounge entry advantages.
In case you are an Hilton Honors visitor with Diamond standing, you and as much as one further registered visitor in the identical room will at all times get pleasure from complimentary entry to the Govt Flooring Lounge, even when your keep shouldn’t be booked on or upgraded to the Govt Flooring.
It’s clear from this system FAQs that the reader ought to have been granted the Govt Membership entry at each accommodations when their lodging was upgraded to the manager flooring or to the manager room that often comes with the membership entry.
The lodge clearly can determine to not improve Gold members to those rooms or flooring in the event that they select to not provide the membership entry.
If the reader needs to escalate this difficulty, they need to contact Hilton’s Visitor Help at gold@hilton.com and briefly clarify the issue.
Conclusion
Earlier than anybody says that you could simply get Diamond standing by signing up for a bank card, I wish to remind you that it is just accessible in the US + lesser variations in another markets.
The Hilton’s MyWay advantages are clear about this Gold member lounge entry rule; you solely have entry if upgraded to the membership flooring or a membership room.