A brand new lodge that should work out the kinks: A evaluate of the Hyatt Regency Salt Lake Metropolis

Fast take

The Hyatt Regency Salt Lake Metropolis opened in October 2022 and contains 700 visitor rooms in its 26-floor edifice. The lodge provides 33 suites and 36 membership rooms, in addition to 21 Individuals with Disabilities Act-compliant rooms. Every room might be accessed utilizing your telephone as a cellular key. These rooms are unfold throughout a glass tower that’s distinctive in each look and peak within the heart of Salt Lake Metropolis.

The lodge is related to the conference heart, providing a further 60,000 sq. toes of assembly areas. These areas present floor-to-ceiling home windows for optimum views and embody technology-enabled options like occasion broadcasting. On the sixth ground, an occasion terrace hosts the heated out of doors pool, and each lodge friends and occasion contributors can use the health heart’s Precor and Peloton gear.

Whereas the lodge provides many facilities, it is value noting that a few of these weren’t obtainable as marketed throughout my latest keep. Different design and have selections had been complicated, provided that this property is brand-new, together with a scarcity of overhead lights in rooms and utilizing paper “don’t disturb” indicators as a substitute of an eco-friendlier digital possibility.

In brief, this lodge nonetheless appears to be discovering its identification. It is a brand-new lodging, however it lacks options different Twenty first-century properties supply as normal. It boasts quite a few eating places, however the menus at some are surprisingly restricted. Figuring out who and what the lodge strives to be after which delivering a constant product alongside that entrance would enhance the general visitor expertise.

Getting there

The Hyatt Regency Salt Lake Metropolis is situated on the nook of West Temple Road and 200 South, subsequent to the conference heart and surrounded by quite a few different lodges. The Hyatt is simply 4 blocks from each the Salt Lake Temple and Pioneer Park and sits close to a variety of pubs, bars and eating places.

From Salt Lake Metropolis Worldwide Airport (SLC), anticipate a 15-20 minute drive to the lodge costing roughly $20 through a ride-hailing service.

It is also potential to make use of the TRAX Inexperienced Line from the airport to the Temple Sq. Station for $2.50 per grownup. This journey takes just below 20 minutes. For these with mobility issues, contact the Utah Transit Authority at 801-287-7433 to make the most of .

When you’ve got a automobile, valet parking is out there on the Hyatt Regency Salt Lake Metropolis for $36 per day, whereas self-parking prices $25 per day.

Reserving

Standout options

• The colourful however subtle palette within the visitor rooms and hallways left us contemplating redecorating our personal place.
• A sliding barn door separating the bed room and loo was distinctive and offered a quiet approach to get out and in of the lavatory.
• The placement was glorious, related to the conference heart and likewise very close to vacationer sights just like the Salt Lake Temple.
• Cut up entrances on each side of the road nook offered quick access when arriving and prevented visitors backups.

Drawbacks

• The signage subsequent to the elevators within the foyer was complicated. We thought the elevators solely went to flooring with eating places and assembly rooms, however some elevators go to visitor flooring even whereas displaying the identical signage as elevators that do not.
• There was no requirement to faucet a room key to entry visitor flooring within the elevators, which may very well be a safety oversight.
• Lights within the visitor room required myriad switches to regulate a mess of lamps, and there have been no overhead lights.
• The loud hum of the air-conditioning unit was fixed, so we determined it was higher to sleep with it off and solely turned it on when leaving the room.

The vibe

The foyer space had ample seating of assorted varieties: cubicles, a small front room and cafe tables. The massive, open structure was inviting and pleasant and the ambiance within the eating places at dinnertime was chatty and informal.

That mentioned, there was a safety guard patrolling the foyer always. One guard scolded us for taking the escalator to the assembly ground, as if we must always know that is not allowed. One other instructed me I seemed suspicious and requested what I used to be doing whereas ready for an Uber Eats order within the foyer on the final night time of our keep. Given it is a giant lodge in a serious metropolis, most of these workers interactions felt not solely stunning however downright unwarranted.

The room

My spouse and I stayed in Room 1244, a one-bedroom suite on the finish of the hallway on the twelfth ground. The suite included a bed room, a spacious lavatory and a big residing room-dining room space. The hallway to the bed room turned left from the room’s entrance and may very well be closed at each ends with a door from the lobby and a sliding barn door from the bed room.

Inside this hallway, the lavatory was to the left whereas a big, open closet was on the proper. Behind the door from the lobby, fold-out coat hooks had been a pleasant contact. We used these consistently, since we had quite a lot of coats, jackets and snowboard gear throughout our journey. The hallway additionally contained an easy-to-use digital thermostat, trash bin and recycling bin.

The closet made use of an open structure and included wood hangers, shelving, drawers and spare pillows and blankets. A small cabinet on the finish of the hallway, close to the bed room, contained an iron and an ironing board.

The minibar had an ice bucket, two glasses and provides for making espresso and tea utilizing single-serving pods. The digital secure was giant sufficient to simply maintain a 15-inch laptop computer.

Throughout from the closet, a spacious lavatory featured twin sinks and ample house for toiletries on the counters and cabinets beneath the sink. Apparently, there was no door to the lavatory itself. A large mirror coated the wall behind the sink and had a built-in digital clock. Sadly, this clock was at all times unsuitable throughout our keep and we could not discover a approach to reset it.

To the proper of the sink, a glass bathe sales space included a hand-held possibility, a rainfall showerhead and refillable pump bottles with unscented Pharmacopia merchandise. Sadly, the bathe tended to drip for roughly 10 minutes after shutting it off, it doesn’t matter what methods we tried after showering.

To the left of the sink, a bathroom sat behind a frosted glass wall.

There have been two mild switches for the lavatory: one controlling the sunshine above the bathroom and the opposite controlling the lights above the sink and the bathe. There additionally was an evening mild, which remained on anytime the switch-controlled lights had been off.

Within the bed room, the very first thing we observed was the mattress. Whereas marketed as a king-size mattress, it seemed small, so we measured to substantiate our suspicion: It was truly an Olympic queen, measuring 66 inches vast by 80 inches lengthy moderately than a typical king-size mattress of 76 inches by 80 inches. That lack of width was undoubtedly noticeable.

The mattress turned out to be an general disappointment, because of a mattress and pillows that supplied little or no help and stiff sheets that stood up on their very own, as in the event that they’d been overstarched. Its placement so near the wall additionally made maneuvering out and in of it on one facet tough.

The mattress was flanked by two nightstands, with one holding a telephone whereas the opposite had a clock with a number of plugs. On each side of the mattress, there have been further plugs and USB shops.

The room additionally had a small chair and desk close to the floor-to-ceiling home windows, in addition to a ground lamp and a big LCD TV. The bed room didn’t have any overhead lights however as a substitute relied on small lamps on all sides of the mattress to light up the house, plus a backlit headboard and a lamp close to the TV. The mixture of those was not sufficient to make the room really feel vivid after the solar went down within the evenings.

There have been each day curtains and blackout curtains alongside the home windows, which run the size of the room and offered glorious quantities of daylight through the day. At night time, the curtains tended to float aside, however the clips on the hangers helped resolve this.

From the entry, going straight led to a eating desk with six chairs. Alongside the wall, there have been cupboards and a minifridge beneath a marble shelf with desert relics like driftwood and salt crystals.

There was additionally a front room with a fold-out couch mattress and a big TV, in addition to a padded chair and a small desk.

There was a separate thermostat for the lounge, and this ran at full energy, even within the “auto” setting, so we stored this turned off each time potential to eradicate the loud noise it made when working.

The massive home windows within the bed room and front room offered pure mild and views over town towards the mountains past. Provided that we stayed on the Hyatt Regency Salt Lake Metropolis through the week between Christmas and New Yr’s, we additionally had glorious views of vacation lights on the streets beneath our room.

Foods and drinks

There are a number of choices for consuming and consuming on the Hyatt Regency Salt Lake Metropolis, together with Contribution, the bar situated simply off the foyer. It provides a full vary of drinks — from faucet beers and wines to cocktails — and light-weight bites.

The Market, situated on the opposite facet of the foyer, is a convenience-store-meets-coffee-shop serving grab-and-go drinks and snacks in addition to pastries, sandwiches and a handful of made-to-order sizzling objects like flatbreads and grilled cheese.

The Salt Republic restaurant serves an all-day American menu, with breakfast together with plated choices and a $29 buffet.

The dinner menu included eight major dishes, so the choices weren’t ample. Choices included steak, fish and a veggie burger. Whereas the desk had a wood block with a QR code for the menu, we additionally acquired paper menus hooked up to a wood clipboard. Menu objects are marked to point choices which might be gluten-free, vegetarian and vegan.

Facilities and repair

On arrival, workers members supplied a heat greeting and dealt with our check-in course of effectively, outlining the restaurant hours, lounge entry insurance policies and the place to seek out the fitness center. As a perk of my Globalist standing, we had entry to the Regency Membership at no cost breakfast every day and likewise free parking. The workers suggested that we may use the self-parking or valet choices without charge, too.

On the sixth ground, there’s an indoor seating space close to the Mar Muntanya restaurant. The sixth ground additionally options an out of doors pool deck. Whereas the pool is heated and working, entry to it’s blocked through the winter.

The sixth ground homes the health heart that includes Precor and Peloton train gear like weight machines, treadmills, bikes and ellipticals, in addition to free weights and train balls.

Assembly and occasion areas are situated on the second by way of fifth flooring. These might be accessed by way of elevators within the foyer and through an escalator subsequent to The Market.

Sadly, a guard knowledgeable us utilizing this elevator was strictly prohibited, which was odd contemplating it was additionally potential to entry these flooring with out restriction utilizing the elevators.

It is potential to request your automobile from the valet service through textual content message, and you will obtain a response letting you already know the estimated time till your automobile shall be prepared out entrance. More often than not, this service labored with out points. Nonetheless, we acquired a reply that nobody was obtainable on two events. When this occurred, we discovered attendants on the valet sales space who mentioned they did not know why the system receives some alerts and never others.

Sadly, service is the place this lodge fell brief in our expertise.

On arrival in our room, we discovered hairs on the lavatory ground and within the bathe. Moreover, after three nights of protecting the “don’t disturb” signal on the door, we eliminated it and requested for housekeeping on the fourth day. Housekeeping eliminated a few of the soiled towels and washcloths however left behind others in a approach that confirmed no discernable sample. Moreover, they did not sweep the flooring or exchange the sheets on the mattress. As an alternative, they merely pulled up the sheets and quilt and returned the pillows to their authentic location. They didn’t present the bottled water they had been meant to depart as a every day profit for World of Hyatt members and did not tuck within the sheets, although they did take out the trash.

In order for you your whole towels changed, need clear sheets or produce other specifics in thoughts for housekeeping, it might be good to say these clearly to the lodge workers. In any other case, you might obtain a extra superficial go to from the cleansing crew.

The opposite situation concerned eating and a number of other workers members, and it left us a little bit embarrassed. After eating at The Salt Republic for dinner and seeing that it had a way more strong breakfast menu than the membership lounge, I requested the entrance desk workers if we may use my free breakfast profit within the restaurant, so we may get pleasure from sizzling vegan choices, which weren’t obtainable within the lounge.

The worker was very pleasant and accommodating, talking with the meals and beverage supervisor to see what choices they may present. He returned with a giant smile and nice information: The lodge had the required elements to make issues like vegan omelets, imitation sausage and different appropriate choices. The meals and beverage supervisor would print out an inventory of dishes and depart it on the hostess stand for us within the morning. This breakfast, as with our earlier mornings within the Regency Membership, could be complimentary.

Sadly, on arrival on the restaurant within the morning, the workers mentioned no such checklist existed and appeared flustered that we had been asking for a menu that did not exist. We additionally inquired with our server, who additionally could not discover any file of this paper. Furthermore, the workers insisted on charging us for breakfast, since they may discover no file of any settlement about our breakfast being complimentary. As an alternative of the omelets we would deliberate to get pleasure from, we settled for oatmeal and avocado toast. We charged this stuff to our room after which inquired on the entrance desk that night, talking to the identical one that had organized issues the night time earlier than.

It was an embarrassing scenario, and the worker erased each our breakfast and dinner fees as an apology. We determined to return to the Regency Membership for the remaining two days’ breakfasts, feeling that the workers couldn’t deal with particular requests.

Moreover, it is value declaring that you need to be extraordinarily clear with the workers you probably have any allergy symptoms or dietary restrictions. Regardless of indicating objects as vegan on the menu, the workers added non-vegan toppings to our oatmeal and veggie burgers.

Out and about

Surrounding the Hyatt Regency Salt Lake Metropolis, you will discover the conference heart and the Utah Museum of Modern Artwork only a block away. Inside just a few blocks of the lodge, you’ll be able to go to the Utah Sports activities Corridor of Fame Museum, Temple Sq. (with the Salt Lake Temple, Tabernacle and different church-related buildings), Metropolis Creek buying heart, Clark Planetarium and the Utah State Capitol.

Farther afield, you’ll be able to go to the general public library, Pure Historical past Museum of Utah and myriad parks. Go climbing in Massive Cottonwood Canyon or take your skis and snowboards to locations like Snowbird, Alta, Brighton and Park Metropolis to hit the slopes in winter.

Accessibility

The doorway on West Temple Road will lead you immediately into the foyer but in addition offers quick access with out steps to the elevator financial institution close by. Nonetheless, if utilizing self-parking or the valet from the doorway on 200 South, there are steps to achieve the foyer and the elevator banks. There’s a ramp to the far left finish of the foyer, although it’s not handy for reaching the elevator financial institution on the far proper facet of the foyer.

Braille is out there on the elevator button panel, and ADA-complaint rooms can be found all through the lodge. The fitness center and pool might be accessed with out steps, although there isn’t a raise to get out and in of the pool, sadly. Past this, there aren’t any induction loops or makes use of of Braille in different places within the lodge.

Testing

Checkout was very fast, provided that we had nothing on our invoice to pay and had booked our room on factors. The pleasant worker launched the maintain on my bank card for incidentals, and that was the tip. Nobody supplied to assist us take our issues to our automobile, nor did they ask any questions on our keep.

When a lodge keep is nice, you’re feeling unhappy about leaving. Sadly, that wasn’t the case on the Hyatt Regency Salt Lake Metropolis, as a result of service miscommunications and the room oddities. I may see returning on a brief enterprise journey if I occurred to be in Salt Lake Metropolis, however in any other case would plan to discover town’s different lodges.