Accor, the most important lodge operator in Australia and New Zealand, hosted its first ever Pacific Leaders EMPOWERED Convention and
Awards with greater than 400 normal managers and senior leaders from Accor attending from Australia, New Zealand, Fiji, French Polynesia, and the world over.
Held on the Worldwide Conference Centre in Sydney on 11 and 12 July 2023, EMPOWERED delivered a variety of thought-provoking shows, panel discussions, workshops and tradeshows geared toward extending Accor’s enterprise efficiency within the Pacific area. Key themes of the convention included Accor’s Folks, Loyalty & Visitor Expertise, Sustainability (ESG), and driving Market Main Efficiency.
Sarah Derry, Accor Pacific CEO for the Premium, Midscale and Economic system division, mentioned the convention was an funding into individuals and efficiency, and would assist Accor’s purpose of reaching worthwhile and sustainable enterprise progress for its stakeholders.
“Our purpose of the two-day convention was to convey our senior leaders and key stakeholders collectively to develop a shared understanding of our enterprise and to listen to instantly from our enterprise leaders as they talk about Accor’s imaginative and prescient for the way forward for hospitality,” she mentioned.
“Empowerment is a key worth at Accor, and we imagine that by empowering our individuals, we will really remodel and lead the hospitality trade. We’ve got little doubt that the insights and concepts shared at this convention could have an enduring affect on all of us, and we’re excited to see the constructive change that may come from it.”
Day one of many convention kicked off with a worldwide replace from Accor’s Group Deputy CEO and Premium, Midscale & Economic system Division CEO, Jean-Jacques Morin. This was adopted by an informative keynote handle by Tourism Australia Managing Director, Phillipa Harrison, on the technique to market Australia to the world.
Accor World Chief Industrial Officer for the Premium, Midscale & Economic system Division, Karelle Lamouche, additionally shared an replace on world industrial methods and the facility of Accor’s portfolio of manufacturers together with in style choices corresponding to Pullman, Novotel and ibis, whereas Accor World Chief Expertise & Tradition Officer, Steven Daines, gave a expertise and tradition replace.
There was additionally a provider village curated by Accor’s procurement crew to showcase improvements from the Group’s companions, an Accor Plus replace from CEO Renae Trimble, and an skilled panel dialogue of leaders from Accor’s Center East, Africa, Turkey & Asia Pacific, Premium, Midscale & Economic system Division.
A First Nations panel, consisting of Dean Parkin (Yes23), Mundunarra Bayles (Black Card), and Nareen Younger (UTS), hosted by Sarah Derry, kick-started the second and closing day of the convention. Main the dialogue have been subjects together with cultural functionality, crew member engagement, and the significance of valued First Nations companions.
Attendees then did a deep dive into three of Accor’s key priorities with workshop classes on Folks, Sustainability, and Loyalty & Visitor.
Becoming a member of the high-profile audio system from earlier within the day, Sarah Derry then hosted one other panel dialogue with key Accor companions, together with Olivia Wirth (Qantas), Margy Osmond (TTF), Luke Bould (TEG), and Andrew Abdo (NRL).
Accor closed the convention with a world-class leisure expertise at Accor Stadium. Delegates travelled through Rocket Ferries to Sydney Olympic Park Wharf and onto Accor Stadium to observe State of Origin III. The environment was electrical with over 80,000 tickets offered for this occasion, which is likely one of the largest and most spectacular within the stadium’s occasion calendar.
Gala Dinner and Pacific Awards
A spotlight of the convention was the Gala Dinner and Pacific Awards ceremony on Tuesday 11 July, which recognised standout service and key efficiency throughout the Group.
Introduced on the evening have been 9 award classes:
- Finest Loyalty Efficiency Property (winner: Mantra on Jolimont Melbourne)
- Finest Visitor Expertise Property (winner: Mantra Epping and The Sebel Pinnacle Valley)
- Finest Sustainability Initiatives Property (winner: Peppers Silo Resort Launceston)
- Finest Performing Meals & Beverage Outlet (winner: Platform 818 at Mercure Sydney)
- Finest Performing Property (winner: Novotel Hamilton Tainui and Novotel Brisbane South Financial institution)
- Most Engaged Property (winner: Mantra on Northbourne Canberra)
- Highest Academy Accor Coaching Hours Property (winner: ibis Kinds Karratha)
- Resort of the Yr (winner: Mövenpick Resort Wellington)
- Enterprise Unit of the Yr (winner: Adelaide Qantas Lounges)
Two 2022 Bernaches Awards – Accor’s highest particular person and crew accolades – have been additionally introduced on the evening to the crew’s behind Accor Pacific’s Work Your Method expertise attraction and retention initiative and Heartist 2022 tasks.
Throughout the glamourous night occasion, the French Ambassador to Australia, His Excellency Ambassador Jean-Pierre Thebault, additionally spoke concerning the highly effective partnership between Australia and France and up to date attendees on the 2024 Olympics in Paris.
This was adopted by a shock efficiency by star of stage and tv PAULINI – one among Australia’s best vocalists who shot to fame on Australian Idol.