We’ve invested in new expertise in Portland to enhance our visitors’ journey expertise; we’ve been the most important service at PDX for greater than 20 years, now with 110 peak day by day flights
Alaska Airways is worked up to companion with Portland Worldwide Airport for the grand opening right this moment of its superbly renovated, world-class terminal that has been years within the making. Along with the terminal opening, Portland is our first location the place we’re utilizing our new proprietary and revolutionary expertise and processes to rework the airport expertise and transfer our visitors extra seamlessly by the foyer and into safety in 5 minutes or much less.
“As our second largest hub, Portland is a necessary a part of Alaska’s future. Our deep collaboration and joint funding with the Port of Portland on this new world-class terminal highlights our concentrate on enhancing how our visitors journey.”
– Shane Jones, senior vp of fleet, income merchandise and actual property at Alaska Airways.
“With almost 90% of our passengers now checking in earlier than they arrive on the airport, we’ve launched our foyer of the longer term expertise in Portland which simplifies dropping off luggage and will get visitors rapidly by the foyer to allow them to take pleasure in every little thing the brand new terminal has to supply,” mentioned Charu Jain, senior vp of innovation and merchandising at Alaska Airways.
We’re highlighting developments in expertise that permit autonomy for our visitors—giving them the choice to journey the best way they need to. It begins with dropping off checked luggage. Our customized Apple iPad-powered bag tag stations print tags with simply the scan of a cell boarding cross. We’ve partnered with Embross, a frontrunner in self-service applied sciences, to make it simple for our visitors to make use of Automated Bag Drop stations that scan and settle for their checked baggage. This consists of securely matching vacationers to their government-issued IDs with out standing in line for an agent.
The PDX bag drop expertise leverages a few of the newest improvements in pc imaginative and prescient to ship the comfort and effectivity of automated bag processing whereas additionally making certain consumer security and safety compliance to TSA ID-check necessities,” mentioned Myles Tzelepis, chief expertise officer at Embross.
Caring for our visitors is at all times a precedence. Our devoted customer support brokers, recognized for going above and past, will proceed to be readily available in our foyer to troubleshoot potential points and assist those that might have help getting their luggage checked in.
Obtain photographs from our press package right here.
We’ve been the most important service in Portland for greater than 20 years—and we continue to grow. Alaska and Horizon Air flights have elevated by 17% from 2023 to 2024. That interprets to 110 peak day by day flights to 55 nonstop locations from PDX, with 29 of these places served solely by Alaska, offering an important transportation hyperlink to smaller cities and communities. We not too long ago began new nonstop service to Miami and Nashville from PDX, and within the coming months, we’re including nonstop flights to Atlanta and New Orleans.
The brand new PDX was designed to double down on every little thing vacationers love about our airport,” mentioned Dan Pippenger, chief aviation officer on the Port of Portland. “Our companions at Alaska Airways understood that imaginative and prescient from the start and helped us construct a brand new important terminal that each improves the journey expertise and celebrates our area.”
There are extra good issues on the horizon at PDX for our visitors. Our all-new Lounge in Portland will convey visitor favorites to greater than 12,000 sq. toes of house, all with a contemporary Pacific Northwest vibe. The brand new Lounge is scheduled to open in 2026, and it’ll embody a barista station, a comfortable fire setting and nice views of the brand new terminal.