A future rendering of the foyer of Seattle-Tacoma Worldwide Airport — that includes know-how designed to get friends by way of the foyer in 5 minutes or much less.
New know-how is coming that can have you ever flying by way of the foyer very quickly
We’ve all been there—you’re packed and prepared in your journey, the thrill is constructing, and also you arrive on the airport solely to search out lengthy strains that kill your vibe. All you need to do is get by way of safety and cease by a favourite restaurant or seize that valuable pre-flight beverage.
Fortunately, this dreaded expertise will quickly develop into a factor of the previous. Why? As a result of we’ve reimagined a extra seamless journey expertise, and it’s coming to an airport close to you. Over the subsequent three years, we’re investing $2.5 billion in general enhancements to boost the airport expertise inside our hubs and focus cities together with Seattle, Portland, San Francisco, Los Angeles and Anchorage.
We’re engaged on getting you thru the foyer and to safety in 5 minutes or much less—which means fewer strains and extra time for that pre-trip snack. Very similar to cellular know-how extensively used to entry sporting occasions and concert events, your telephone is all it is advisable fly by way of the foyer.
Getting journey prepared
Step one begins at house (or work or when you’re ready within the faculty pick-up line) on the Alaska Airways app. Company are inspired to check-in and safe a boarding move earlier than coming to the airport. Getting journey prepared earlier than coming to the airport offers peace of thoughts and lets you plan your day of journey higher. The Alaska Airways app is the proper pre-trip software, however friends may also check-in on a desktop and ship a boarding move to their telephone or print one at house.
Bonus! Along with the time saved by our friends, this variation additionally helps cut back the quantity of paper we use—an necessary step towards our sustainability objectives.
Tagging your bag
New bag tag stations will exchange dated kiosks in lobbies the place you’ll pay for and tag checked luggage utilizing iPad tablets. Since you’ve accomplished all different actions earlier than arriving on the airport, it’ll solely take just a few fast steps. Airports have already begun altering to the brand new tablets and friends are adapting—with 3 out of 4 friends arriving with a boarding move in hand to airports with the brand new know-how. Most airports will transition to the brand new bag tag stations by the top of 2023.
Dropping your luggage off
Starting in spring 2024, the lobbies in our hub airports will likely be getting modern know-how that can help you drop your luggage off with just some fast scans. Widespread in lots of worldwide airports, we will’t wait so that you can strive it in Alaska’s hubs. The machine will scan your face, government-issued I.D., and luggage. From there, it would take your bag(s) on a belt to be loaded onto the plane. The method takes lower than a pair minutes and may have you in your method to safety.
“As we thought of find out how to present probably the most caring expertise for our friends, it was clear the foyer was a ache level. We realized the vast majority of our friends have been doing many of the kiosk actions on their very own telephones and we might cut back the congestion in our airports. Alaska was the primary airline to introduce kiosks greater than 20 years in the past, and we’ll be the primary airline to take away them. We’re wanting ahead to providing the brand new full visitor expertise subsequent summer season.”
– Charu Jain, Alaska Airways senior vice chairman of innovation and merchandising
Want further assist?
Whereas we all know the overwhelming majority of People personal a smartphone, some friends might have further help on the airport. For these friends, we are going to all the time have customer support brokers out there. We now have heard from many friends that one of the simplest ways we will look after them is by providing self-service choices. This transformation provides you the selection between getting by way of the foyer shortly or receiving personalised assist.
We will’t wait to welcome you into our new foyer expertise quickly!
Associated