Earlier this yr, Dubai had one of many wildest rainstorms ever, turning the town into an enormous water park – together with the airport! Chaos ensued, with tons of flights getting cancelled, inflicting a serious journey headache for everybody.
Right here’s a fast rundown of the Dubai flood drama:
- Our shopper was set to depart Sydney on April 18, headed for Dubai after which Amsterdam with Emirates. Her flight time modified twice and was ultimately pushed to the following day.
- The connecting flight from Dubai to Amsterdam was overbooked. She may nonetheless fly to Dubai, however it will take some critical assist from the bottom workers to get her sorted.
- We swooped in and located a greater flight from Sydney to Amsterdam just a few days later – no additional value, no fuss, and no coping with Emirates on her personal. We took care of all of it!
Wish to know the entire story? Buckle up for the drama!
Our shopper was all set to fly from Sydney to Dubai to Amsterdam on April 18 to go to her son. Her flight was alleged to take off at 8:15 PM, however on the morning time (5 AM!), we acquired an e-mail from Emirates saying it was pushed to 10 PM.
Sensing extra delays is perhaps on the best way, my group checked our system and Emirates’ web site to substantiate if the flight was nonetheless on. In the meantime, I used to be caught in a cellphone queue for half an hour, ready to double-check with Emirates. Lastly, they confirmed that the flight was nonetheless scheduled for 10 PM, and our shopper would make her connection to Amsterdam. We reassured her, letting her know we had all the pieces below management.
However, plot twist! When she acquired to the airport, the check-in workers dropped the bombshell: her flight wasn’t going anyplace, and she or he’d must name reservations for assist. Not one to take no for a solution, I informed her to return and demand they rebook her. Positive sufficient, she was rebooked for the following day’s flight at 1 PM.
Our shopper took all of it in stride – in any case, with a flood like that, stressing out wasn’t going to assist! I acquired again on the cellphone with Emirates, and after one other half-hour on maintain, they laid out three choices:
- Get on the rescheduled flight and take a look at her luck with the bottom workers in Dubai (however no ensures of constructing the Amsterdam flight or getting a resort).
- Fly out on April 23, with one final financial system seat accessible, and a free date change.
- Get a full refund – however it may take 3-6 months, and a brand new ticket was virtually $4,000!
After chatting with our shopper, we agreed that Choice 2 was the best way to go – why danger getting caught in Dubai or paying a fortune for a brand new ticket? By 7 PM, her new flight was booked, and she or he was all set to see her son in Europe!
All of the drama, stress, and complications? We dealt with all of them, so she didn’t must elevate a finger!
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