Following the information that Flybe have ceased all operations and gone into administration, we want to make clear what steps can be found to policyholders.
The Civil Aviation Authority are stating that clients mustn’t go to the airport as any Flybe flights won’t be working. Please see the hyperlink to the CAA web site under for extra info:
When you’ve got booked with an ATOL holder (bundle vacation)
When you’ve got booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and acquired affirmation that you’re ATOL protected, the journey agency is answerable for your flight preparations and should both make various flights obtainable for you in order that your journey can proceed or present a full refund. In case you are overseas, it ought to make preparations to deliver you residence on the finish of your journey. We recommend you contact the ATOL journey agency for extra info on this.
Direct reserving with Flybe
If you happen to booked instantly with Flybe and paid by bank card chances are you’ll be protected beneath Part 75 of the Credit score Shopper Act 1974 and subsequently it’s best to contact your card issuer to learn the way to get a refund. If you happen to paid by debit or cost card you might be able to make a declare beneath the Cost Again guidelines of your card supplier so we suggest contacting them.
If you happen to booked via an Airline Ticket Agent
If you happen to booked your ticket via an airline ticket agent, it’s best to communicate to the agent within the first occasion; they could have offered you with journey insurance coverage that features Scheduled Airline Failure Insurance coverage (SAFI) or taken out their very own SAFI cowl which can allow them to both refund or cowl the price of a brand new ticket to get you residence in case you are already overseas.
Scheduled Airline Failure Insurance coverage (SAFI)
Whereas a lot of our insurance policies embrace both Scheduled Airline Failure Insurance coverage (SAFI) or Finish Provider Failure Insurance coverage (ESFI) as customary, or as an elective extension, which incorporates cowl for the Monetary Failure of both the Airline or different Finish Provider there are some insurance policies which do no have this cowl so we might ask you to verify your coverage wording rigorously.
In case your coverage does embrace both SAFI or ESFI you will discover particulars on find out how to submit a declare in your coverage wording. Please be aware within the first occasion you’ll be anticipated to consult with your financial institution or bank card supplier as defined above. In case you are unsuccessful then please get hold of refusal affirmation as a part of your declare.