Following the World Journey & Tourism Council and European Journey Fee’s advice for addressing 1.2 million workers shortages in hospitality, accommodations search for progressive technological and digital options to enhance every day operations.
Because of the partnership between Bowo and HiJiffy, hoteliers can reap the benefits of a complete and intuitive visitor relation platform enhanced with essentially the most superior conversational AI in hospitality.
HiJiffy’s Visitor Communication Hub is utilized by over 1,600 accommodations throughout 50+ nations around the globe to automate and streamline communications. The cutting-edge conversational AI powering this resolution is educated in hospitality and has the capability to self-learn. Out there 24/7 in 100+ languages throughout all communication channels, it mechanically resolves greater than 80% of visitor queries on common, making it an excellent resolution to help lodge workers coping with enquiries.
Bowo’s Visitor App is a web-based software that encompasses all the consumer lodge’s providers and provides in a single place for the visitors’ comfort: check-in, room listing, room service, exercise and SPA reservation, on the spot messaging, incident reporting, customised metropolis information, digital press, loyalty programme, and extra. The Visitor App is a flexible instrument for hoteliers to supervise communication, upselling, loyalty programmes and leisure. Over 600 accommodations throughout 17 nations use Bowo’s Visitor App to reinforce the visitor expertise and generate further income.
Following the launch of this integration, accommodations utilizing Bowo’s resolution have entry to the HiJiffy widget for visitors to work together with, and all communication will be managed in HiJiffy’s Console, out there by means of Bowo’s Visitor App again workplace – at no further value.
HiJiffy’s Console, embedded inside Bowo’s platform, is a single platform centralising, automating and measuring visitor communications. Its unified inbox streamlines messages from all channels, provides a transparent overview of all queries, and generates studies with helpful metrics and actionable insights.
Because of this integration, hoteliers can reap the benefits of a spread of advantages, together with:
- Time-saving for lodge workers: conversational AI can mechanically resolve most visitor queries with out workers involvement, liberating them to work on different duties the place human interplay provides essentially the most worth to the visitor expertise. It’s significantly related now, throughout present workers shortages within the trade when workers availability is of the essence.
- Elevated direct bookings: entry to the extra instrument, by means of the Bowo’s Visitor App of the HiJiffy widget, to maximise earnings all through the visitor journey, together with customised upsell eventualities.
- Improved visitor expertise: offering customised and on the spot replies to visitor queries 24/7 and in 100+ languages.
- Centralised visitor communications: messages from varied communication channels are streamlined right into a unified inbox. Hoteliers can assign brokers, add notes and tags to visitors’ person profiles, and take away language limitations due to computerized translations.
- Improved visitor satisfaction: due to offering responsive, environment friendly and personalised communications, hoteliers see elevated buyer retention, optimistic evaluations and referrals.
This week, Bowo and HiJiffy shall be exhibiting their options is FITUR, Worldwide Tourism Commerce Honest in Madrid, on 18-21 January 2023.