After spending a number of years in a worldwide pandemic, vacationers have by no means been hungrier to see the world and have an important lodge expertise wherever they go. Top-of-the-line methods for hoteliers to make sure friends are having unbelievable, personalised experiences is to maintain groups engaged by utilising know-how to ship the most recent and best in trade innovation.
That was what led Meliá Accommodations Worldwide to undertake the Oracle Hospitality OPERA Cloud Property Administration (PMS) which utilises the Oracle Hospitality Integration Platform (OHIP) to simply and seamlessly join complementary functions. With these applied sciences, we’re capable of simplify and enhance our operations to make sure staff and managers can spend extra time specializing in friends.
A greater PMS
Now, Oracle OPERA Cloud serves because the nerve centre of our lodge administration. It simplifies processes and offers a centralised view of our operation. It additionally makes teamwork simpler, since Oracle helps free our employees from having to finish repetitive duties. It optimises their time at work and can be utilized wherever which make us extra environment friendly.
With OPERA Cloud, we have now been capable of digitise and simplify lots of our providers, together with lodge reserving and the check-in and check-out processes, in addition to giving friends extra management over their very own stays than ever earlier than. With entry to real-time enterprise insights and reporting from our major dashboard, we are able to present extra personalised visitor experiences based mostly on what we all know of our customer’s preferences throughout our resorts. As such, we have now been capable of ship wonderful experiences which are distinctive for every buyer, not solely figuring out what’s finest for them based mostly on the historic information from earlier visits, but additionally by making a frictionless expertise once they arrive at our inns.
Oracle’s know-how has additionally given us the instruments to improve our lodge app for our clients. As an example, they will now use the Meliá app as a digital key for entry to their rooms, to contact lodge providers like housekeeping or place an order for room service, and even make future reservations or take a look at from the lodge.
Higher integration
Most vital of all for us in our day-to-day operations is the adoption of OHIP, Oracle’s next-generation integration answer. It has helped us to centralise, consolidate, and streamline our enterprise by a complete library of interface capabilities and associated processes by the one, unified PMS platform.
With OHIP, we have now a centralised PMS that may combine seamlessly throughout all of our property areas. For our visitor loyalty program, because of this guests can begin our loyalty program at any of our areas, after which accumulate and reap the benefits of Meliá factors throughout our whole footprint. We’ve additionally been capable of innovate our back-of-the-house billing course of, automating manual-intensive processes by linking to different processes or applied sciences. It’s wonderful how this has enhanced our capability to innovate.
OHIP additionally allows us to combine our PMS with every part else in our tech ecosystem, so friends can begin with our loyalty program and use their Meliá factors all over the place. We’ve additionally been capable of automate components of our back-of-the-house billing course of with OHIP, remodeling tedious duties into one thing carried out by the PMS in seconds. As an example, when needing to appropriate any bill, our employees needed to redo it line by line, and that takes a very long time within the case of a gathering and occasion, Now they only push a button, get all the data of the unique invoice from the PMS, edit simply what they should change, and the previous bill is robotically canceled and the brand new one created.
So, the primary advantages we have now present in utilizing the Oracle Hospitality ecosystem will not be solely how environment friendly and cost-effective their answer is, but additionally the way it has reworked the way in which our enterprise operates. OHIP particularly brings agility and the flexibility to innovate our lodge operations and elevate the visitor expertise.
The final key profit OPERA Cloud offers is giving us entry to our information, enabling on the identical time our information governance processes. Combining extra conventional information extractions with OHIP, we guarantee information high quality and administration, offering us with every part we have to evaluate and combination data gathering, related perception for our enterprise groups, and, implement real-time algorithms to set off occasions, personalisation, and optimisation.
On the finish of the day, OPERA Cloud offers effectivity, safety, automation, integrations and information availability, and the flexibility to innovate making it a key pillar of the digitalisation of operations in our inns.
Watch this video to listen to extra of our story.