Empathy or being empathic generally is a arduous talent to grasp. Particularly once you’re in a difficult scenario or listening to day-to-day challenges different folks face. Our Free Spirit workforce hearken to folks every day, listening to the difficult medical situations/disabilities they reside with. Some treatable. Others a battle.
Regardless of the medical situation or incapacity, our workforce are skilled to know and supply an empathetic service. Not simply which coverage shall be most fitted.
If you already know what synthetic intelligence (AI) is or have messaged a ChatBot – for help – you’ll remember that typing a query right into a machine prompts it to return data. This service could also be fast and responsive. Nevertheless, like all machine – it doesn’t perceive tone of voice. So, you’re not going to be met with the empathy you may want or anticipate.
With this in thoughts, we’d like to clarify how our workforce of pleasant people ship an empathetic service to every individual they hearken to. We’ve have spoken with some pleased prospects too, so we will perceive how we come throughout on the different finish of the telephone!
Deborah’s Story
Deborah and her husband take pleasure in searching by vacation brochures and have booked many journeys with their native journey brokers. After being identified with Motor Neurone Illness (MND) she was decided that she nonetheless wished to journey.
Presently, Deborah wanted the reassurance {that a} journey insurance coverage coverage existed to cowl MND. As she went for additional checks, the necessity for a vacation grew stronger. Quickly they determined to enterprise to the nice and cozy Mediterranean island of Cyprus.
The issue Deborah had was discovering an insurance coverage firm that may cowl her for MND. From visiting the Motor Neurone Society web site, an inventory of insurance coverage firms (who’re usually in a position to help folks with MND) was supplied.
Nevertheless a few the insurers couldn’t give a choice over the telephone. They each mentioned they’d want one week to verify if cowl may very well be supplied. Deborah couldn’t consider that they couldn’t give her a solution – a technique or one other.
Subsequent, she known as Free Spirit Journey Insurance coverage and spoke to Buyer Advisor Neil. Through the name she was relieved to listen to affirmation that cowl may very well be supplied for MND.
What made the dialog stand out and that an empathetic service was delivered?
Deborah felt like she was having a dialog with somebody pleased to speak to her. Not simply somebody who was there to ask questions from a script.
A quote from Deborah
“I felt like I used to be having a dialog, not an interview… Neil was not frightened to have a chat. He appeared to know what Motor Neurone Illness is…he was pleased to speak – simply what I wanted. It was so good to speak to somebody… he took his time… and mentioned don’t fear!”
It’s honest to say that Neil supplied Deborah with the answer she was searching for and the reassurance she wanted. Each Deborah and her husband loved a well-deserved vacation. Due to Free Spirit Journey Insurance coverage, which gave her the liberty to journey with confidence.
Deborah added: “Free Spirit got here to the rescue and as we shall be travelling to Japan in March 2024, I shall be coming again to you to insure myself and my household.”
Alan’s Story
Alan and his companion love cruise holidays. They’ve been on over 20! Every year they take out journey insurance coverage to cowl their medical situations, which embody breast most cancers.
After being loyal to at least one supplier for a few years they known as again for a brand new quote. To Alan’s shock, the associated fee had gone up. So, he requested a good friend who runs a most cancers help group. One member of his group advisable Free Spirit Journey Insurance coverage.
After chatting with a member of the Free Spirit workforce Alan was pleased to take out an Annual Multi-trip Coverage. It was not solely cheaper than his earlier insurer, it will cowl all three of his cruises that 12 months. It was a “no brainer”! Alan additionally sensed that the workforce understood that everybody is totally different with a spread of medical situations that have an effect on folks in some ways.
Alan then needed to name the Free Spirit workforce again so as to add his Granddaughter to the coverage. He discovered the Free Spirit workforce very useful and the change was made with a minimal of fuss.
Alan went on to say: “If the worth is true, I’ll come again once more”.
Listed below are extra evaluations that illustrate our empathetic service…
Sue, Free Spirit’s Buyer Service Supervisor defined additional
“We’re a workforce of actual folks. We hear and have interaction with many purchasers day by day. Every might have a number of well being situations.
It’s so essential to be affected person, perceive every particular person’s necessities, and discover a answer – to offer them the liberty to journey with confidence”.
A quote from Jonathan our Buyer Companies Supervisor
“Integrating AI (Chatbots) into Free Spirit affords quite a few benefits, together with elevated effectivity, 24/7 availability, personalised experiences, and fast data retrieval.
Nevertheless, it’s essential to stability the benefits with the potential disadvantages, akin to the dearth of human contact, restricted contextual understanding, technical limitations, and information safety issues.
Human involvement is vital to delivering distinctive customer support within the journey insurance coverage business.”
A Quote from Victoria, Free Spirit’s HR Administrator
“Empathy and understanding are what I at all times emphasize when speaking to employment companies a few place I wish to fulfil.
We attempt to make use of individuals who will “hear” to our prospects with out interrupting them.
One other talent I at all times point out is… think about your self of their place.”
Turn into a Free Spirit buyer – or share how we’ve supplied an empathetic service.
Need the liberty to journey, regardless of your age, incapacity, or well being situation? Get a quote.
However, if we’ve helped you journey with confidence and/otherwise you had been pleased with our service, depart our workforce a evaluate on Trustpilot.