A British Airways flight from Nassau within the Bahamas to London-Heathrow had an issue with the unique catering load, inflicting it to be disposed and as an alternative, the airline (presumingly the native station) purchased one piece of Kentucky Fried Rooster for every of the passengers.
Quite than canceling the flight, the service then operated the 8-hour-long route with none further catering in both class of service.
It’s arduous to say if British Airways did the appropriate factor right here as some wouldn’t prefer it in any respect when a flight will get canceled and eight hours isn’t precisely an excellent lengthy flight, however one drumstick of KFC isn’t precisely one thing to fill your abdomen on.
After all, this motion was fairly self-serving for BA in addition to canceling or considerably delaying the flight would have meant they’re on the hook for UK261 compensation for every of the passengers.
Passengers took to Twitter (effectively, X) and unloaded on British Airways:
We have been on this similar flight. Laughable. If anybody has movie/images of @British_Airways tonging out one piece of kfc hen (drumstick! Not even breast) – please share. Individuals with medical situations left with none meals or correct refreshments.
— KeepinUpW’Soghmanian (@KUWSoghmanian) July 24, 2023
I suppose the 12,5 hours that Andrew mentions right here is because of the first phase from Turks & Caicos to Nassau and the bottom cease there earlier than taking up further passengers and flying to London.
I’d have most likely gotten off in Nassau if BA didn’t present any further catering. I like KFC (so long as it’s served contemporary), however such a small portion of meals for 12 hours is fully unacceptable.
How did they even warmth these items of hen up within the ovens, or have been they served chilly??
Undecided why the flight wouldn’t have “correct refreshments” as there’s no motive to dump bottled and canned drinks simply due to an issue with the fridges.
Positive, it’s not precisely nice to drink heat soda, however I believe we’ve all executed it sooner or later and survived.
Not everybody involves the airport with a abdomen stuffed with meals, particularly for late departures. If the airline tells passengers to purchase meals reminiscent of sandwiches whereas nonetheless within the terminal to assert reimbursements later, that’s a special story, however to board everybody after which serve one drumstick of KFC is unacceptable.
Conclusion
A British Airways flight from Turks&Caicos by way of Nassau to London had a technical downside with the fridges the place the inflight meals are stowed, resulting in all of the catering being dumped. In lieu of the inflight meals, BA floor employees in Nassau determined to purchase a few hundred items of hen from KFC, loaded these on the airplane, and despatched it off to Heathrow.
Opinions will definitely differ on this case. Some will assume BA did effectively to improvise and nonetheless function the flight to get individuals residence. Others (together with myself) would possibly imagine that the flight ought to have been canceled or delayed till the airline had secured ample catering.
On this case, BA saved themselves substantial compensation per UK261 and determined to fly individuals throughout the Atlantic with out ample catering. Add to that, not everybody eats KFC or meat, so these passengers wouldn’t have something to eat in anyway. What ought to the airline compensate passengers on this case?