Maestro PMS is making lodge funds simpler than ever, because of the latest integration with b4’s on-line cost platform,
TransForm. TransForm helps accommodations combat fraud and win extra chargebacks by guaranteeing uncooked bank card information stays hidden from everybody besides the cardholder. By passing encrypted bank card information immediately into the proper Maestro PMS ledger, hoteliers and their prospects profit from a course of that’s each extra environment friendly and safer.
“Hoteliers ought to at all times be searching for new methods to forestall fraud and mitigate losses,” stated Steve Miles, COO at b4. “Paper-based credit-card kinds are vulnerable to human error and never PCI compliant. The TransForm and Maestro integration eliminates handbook information entry, instantly reducing the danger of chargeback disputes. It additionally streamlines check-in and helps forestall entrance desk employees from unknowingly accepting fraudulent funds.”
As the necessity to take card-not-present funds and authorizations continues to develop, numerous strategies of bank card submission developed. Some playing cards have been collected over the telephone and manually keyed in or written on paper. Some required kinds to be faxed or emailed with card particulars in full sight. None of those assortment strategies are PCI compliant, as they put bank card particulars in plain view. This leaves the lodge at a better threat for fraud and in a weaker place throughout chargeback disputes.
“Visitors anticipate safe and handy expertise when planning a visit,” stated Warren Dehan, President of Maestro. “If you happen to don’t allow prospects to pay on-line with confidence that their bank card data is absolutely protected, they might resolve to remain elsewhere. We partnered withb4 to cut back the danger related to cost processing. When accommodations implement greatest practices and PCI-compliant strategies resembling TransForm gives, there’s a optimistic influence on the underside line.”
Further advantages of this integration embrace:
- Time saved for lodge employees liable for billing reconciliation
- Decreased errors by the elimination of re-keying card particulars from paper kinds and emails
- Having a card securely on file permits lodge employees to submit further costs or incidentals
- Extra transactions attributed to an account give the lodge staff extra visitor information for service personalization and allow extra focused packaging and promotional choices
“Since adopting TransForm from b4, our lodge’s cost processing has gone from labor-intensive to hands-off, set-it-and-forget-it,” stated Nattika Wattanasuttiwong, Director of Operations on the Madison Concourse Resort and Governor’s Membership in Madison, Wis. “This expertise has been invaluable for sustaining success regardless of rising operations and labor prices, one thing Maestro readily acknowledges by its new integrations. In actual fact, we found TransForm throughout Maestro’s 2022 Person Convention and signed with b4 shortly after. This adaptability to new expertise, mixed with Maestro’s glorious help staff, has helped us enhance operations the place it issues most.”
“Maestro’s integration to TransForm represents a sizeable shift for on-line funds by minimizing prices related to chargebacks and reducing bank card processing charges,” says Dehan. “By means of using really useful greatest practices and our joint expertise, we’ll vastly cut back the issues surrounding chargebacks for our hoteliers.”